Visit Us Today – No Appointment Needed
Monday: 9am – 5pm
Tuesday: 9am – 5pm
Wednesday: 9am – 5pm
Thursday: 9am – 5pm
Friday: 9am – 5pm
Frequently Asked Questions
What fees do you charge?
Nerd2Go charges no call out fees and can typically come onsite to help you either same or next business day. Call our friendly team to discuss your exact needs and to get a personal quote today.
Do you have any call out fees?
No, we have no call out fees. We only bill you for our time with a minimum of 1 hour for onsite support.
What suburbs do you service?
We service all suburbs within a 30-minute drive from the Brisbane CBD. If you are unsure, give us a call on 07 3040 2067 as we may be able to make an exception or fix your issue remotely. Call out fees may apply to customers outside of our service radius.
Do you visit homes & businesses?
Nerd2Go is focused on providing above and beyond services to all customers with IT problems. We do provide break/fix services onsite to both homes and businesses. We also work with Swytch, our sister IT company for larger business clients with Managed IT needs.
What services do you offer?
Nerd2Go offers onsite, remote and in-shop repairs. We can fix your IT problem in the comfort of your own home or office, or you can bring your device to us. We also offer remote support for those small issues.
What guarantees do you have?
We back all our services with a No Fix No Fee policy. If we can’t fix it you don’t pay. Any hardware you may purchase from us also comes with at minimum a 12 month warranty.
Can I bring by device to you?
99% of jobs can be completed onsite by our trained and well equipped technicians. If you would prefer to bring it to our office in Milton, QLD, that is also perfectly fine.
Do you sell computers?
Absolutely! We can build you a high-quality tailored desktop PC that is affordable and robust, or you can choose from our pre-designed machines here (including mini Intel Nuc PC’s) – https://nerd2go.com.au/shop/
How long does it take?
Most jobs are completed within the hour. If it does take longer, we bill in 15 minute increments and always quote you before proceeding.